Good Neighbours

Abuse

Zero tolerance on abuse, aggression and hostility

Everyone connected with the Grand Ocean Estate, Saltdean, has the right to be heard, understood, and respected. This includes our directors, managing agents, staff, and anyone working or volunteering for or on our estate.
As a managing company, agent and community, we have a zero-tolerance approach to abuse, aggression and hostility. We ask everyone to be kind, polite, helpful, and sensitive to everyone living, working, or volunteering on our estate and for our community.
We do not tolerate physical, verbal or written abuse to anyone. Please treat everyone with respect.
Aggressive, violent or abusive behaviour to staff or volunteers will not be tolerated and may result in your services being restricted. In extreme cases, we may contact the Police.

Unacceptable behaviour includes:
- using bad language or swearing;
- any physical violence, such as pushing or shoving;
- verbal or written abuse in any form, including insulting remarks, inappropriate humour or innuendo;
- racial, ageist and any other abuse or sexual harassment; ,br> - abuse on our social media channels or forums;
- and verbally abuse on telephone calls, in meetings or any interactions.

These unacceptable actions or behaviours from tenants, residents, leaseholders and visitors will result in restricting access to staff, limiting communication and could lead to police reporting.

Being respectful is at the heart of being good neighbours.

If you are the victim of any abuse please advise the Managing Agents who will inform the Leaseholder owner and the Directors. We have a zero tolerance to any abuse. Repeat offenders will be advised and referred for a breach of the lease action.

Abuse may also be advised to the Police or Brighton Council as anti-social behaviour. Contact the Managing Agents for any further help or information.

Bike Store

There are three bike stores on the development.

Bike stores are provided for those of us that like to use a bicycle. Please contact Managing Agents to register your interest and obtain the necessary information for security access.

Two in the GOB. Access is by fob One at the far east end of Baltic. Access is by fob.

The lower car park bike store is closed because of security concerns and is a refuse recycling store. Contact the Caretaker for information.Edd

Car Parks

There are 3 underground car parks with all allocated parking and some open surface spaces. The upper, middle access from Wicklands Avenue and the lower access in Nutley Avenue.

Fobs are issued by the Managing Agents. To obtain new/replacement remotes, owners/agents should contact the Managing Agents office.

All vehicles using the car parking bays should display a valid permit. Permits can be obtained through the parking management contractor via the Managing Agents office.

Fines may be issued to vehicles not parking legitimately and/or not displaying a valid permit.
Gate faults should be reported to the Caretaker, or the Managing Agents or the out of hours service.
The car park gates are maintained by a contractor.

Communal Cleaning

The communal areas in each block is cleaned every fortnight by a contractor. The Caretaker undertakes cleaning duties as required at other times. are cleaned regularly. Please help to keep them clean by not dropping refuse on the way to the bins, dropping litter, dispose of unwated mail and clean muddy boots and paws before entry.

Electricity

You are responsible to have a contract to supply electricity to your apartment. Contact the Caretaker for electricity meter location. Electricity supply, meter reading and payment is the responsibility of owners/agents/tenants. You are responsible for any electrical faults in your apartments and each apartment has its fuse box.

Communal electricity is charged to each building or the estate.
Check out the fault & tips section for local recommended contractors.

Gym

Our small onsite gym is a community asset and is located in the southern end of the Grand Ocean Building, you can access through the double door entrance on Suez Way or from inside the building.

• The gym facility is for named resident members only
• All gym costs are funded by the membership fee
• You can apply online but will need to agree to the Gym user Charter which is based on the Terms and conditions that you can read both documents on the "about us" page under Gym section on this website.

Membership is open to those over 18 years of age on the date of application.

The current annual fee payable

• Single £120 (£10 per month)- Open to all residents
• Twin £230 (£19.16 per month / £9.58 per person) - For two residents living in the same apartment
• Group £320 (£26.67per month / £8.89 per person if 3 residents/ £6.67per person if 4 residents. etc) - For three or more residents living in the same apartment

- The Annual fee is payable in advance, if you join during the year fee is charged pro-rata per full calendar month.
- Invoices are payable within 14 days, if unpaid membership will be cancelled and fobs reprogrammed.
- Any underspend in the annual budget funded by your fees will be put into the reserve to pay for improvements or to adjust the membership fee for the following year.
- The membership Fee is reviewed annually.
- Non-payment of membership fees after one-month membership will be cancelled.
New membership applicants
- complete the gym application form, linked below
- each applicant will need to book and pay for an induction training session with the resident trainer* (details are sent with your membership application confirmation and outlined below).
- If your application is unsuccessful we do not accept responsibility for the cost of the training session.
- Once all the training session/s are completed, we will be advised by the trainer, your account will be setup and/or the fee is paid, your fob/s activated*, your membership approved and you can access the gym to enjoy as you wish.
- New members applications are subject to an administration cost of £24 per application
- Tenant membership requires a full annual prepayment in advance
- Tenants need to obtain advance permission from the Leaseholder or via an agent to apply for membership.
- The new application process is automated but will take time to complete, but if you have an issue refer to Managing Agents.

Using the Gym
• Refer to the Gym Users Charter
• The gym is open from 7am to 9pm every day (the last session is 8pm).
• The Gym is CLOSED to ALL users EVERY Thursday from 8:30am – 10:30am for weekly cleaning. Please vacate the gym in good time or the cleaners will leave and charge the cleaning fee.

EVERY MEMBER HAS TO COMPLETE THE APPLICATION FORM

For your information
- Any issue speak to the caretaker and email the Managing Agents.
- There are no windows - We looked at aircon and relocation, but these were not affordable or practical at this time.
- The optional online booking service to allow you to plan and keep numbers using the gym at a safe level use during high incidence of Covid is suspended.

**Fobs
Your blue access fob has its own unique serial number on the metal section.
When you application is complete the fobs you listed will be programmed to gain access to the gym.
We understand that some older designed fobs are not compatible with the gym opening mechanism. If you have an issue please connect with Managing Agents quoting your fob number

*Trainer To book and pay for an induction or a training session: Richard J Stantiford Email: richard@thelifestylephysiologist.com Web: https://thelifestylephysiologist.com,br> Tel No: +44 (0) 7786001771 Induction £35 for 30 minute or £48 for an hour induction plus personalised programme designed sound for you? The hourly rate for Personal Training is usually £50 a session but Richard is offering us these special rates and a discount for packages of 5 or 10 sessions. Richard J Stantiford MSc., Dip H.Ed, ACSM C-EP, BACPR cert, AAI Founder of The Lifestyle Physiologist Accredited Exercise Physiologist (Cardiac, Stroke & Diabetes Specialist) Complex Obesity Exercise Specialist for Sussex Medical Chambers Public Health Collaboration (PHCuk.org) Ambassador for Brighton & Hove Associate of the ARNI Institute for Stroke Rehabilitation Lead Cardiac Rehab Instructor for Brighton Take Heart Group - Tenant membership requires a full annual prepayment in advance

Any underspend in the annual budget funded by your fees will be put into the reserve to pay for improvements or used to adjust the membership fee for the following year.

The gym is open from 7am to 9pm every day (the last session is 8pm).

The Gym is CLOSED to ALL users EVERY Thursday from 8:30am – 10:30am for weekly cleaning.
Please vacate the gym in good time or the cleaners will leave and charge the cleaning fee.

EVERY MEMBER HAS TO COMPLETE THE APPLICATION FORM - hit the title
- Any issue speak to the caretaker or Remus
- The gym is being prepared to be reopen with a deep clean and is being set up to be a Covid safe environment for you.
- There are no windows but we are looking into the motorised air inflow system and the walls fans are being replaced. - We looked at aircon and relocation, but these were not affordable or practical at this time.
- We have setup an optional online booking service to allow you to plan and keep numbers using the gym at a safe level.
- You need to register on this website and login and the book a gym slot - booked slots will take precedence over the casual drop-in member user.
- The new application process will take some time to bed-in and processing the applications should be more streamlined but will take some time to process so we would ask for your patience.
- We will review the spending budget once the actual income is clear and we will cavass members opinions about future equipment improvements. We will keep you informed and discuss any future ideas or plans with you, the members.

Trainer
To book and pay for an induction or a training session: Richard J Stantiford
Email: richard@thelifestylephysiologist.com
Web: https://thelifestylephysiologist.com,br> Tel No: +44 (0) 7786001771
Induction £35 for 30 minute or £48 for an hour induction plus personalised programme designed sound for you?

The hourly rate for Personal Training is usually £50 a session but Richard is offering us these special rates and a discount for packages of 5 or 10 sessions.

Richard J Stantiford MSc., Dip H.Ed, ACSM C-EP, BACPR cert, AAI
Founder of The Lifestyle Physiologist
Accredited Exercise Physiologist (Cardiac, Stroke & Diabetes Specialist)
Complex Obesity Exercise Specialist for Sussex Medical Chambers
Public Health Collaboration (PHCuk.org) Ambassador for Brighton & Hove
Associate of the ARNI Institute for Stroke Rehabilitation
Lead Cardiac Rehab Instructor for Brighton Take Heart Group

Laundry

No laundry drying is allowed on the balconies, terraces, or out of windows, all apartments were sold with a washer dryer. Remembers that drying clothes in your apartment increases humidity and moisture whcih can lead to damp and mould growth,. Ventilate your apartment well at all times of the year.

Insurance

Building Insurance
Building Insurance is included in the Service Charge.
If you think you may be eligible to make a claim contact our Managing Agents and discuss this with them .
Example: the buildings insurance cover will cover the repair of any damage caused for instance by a sudden and unforeseen event like the damage caused by an escape of water. The insurers will require notification of the leak within 14 days of occurrence, an invoice to show that remedial works have been actioned to resolve the leak and then they will require 2x quotes to rectify the damage for approval before commencing. You will have to arrange this for inside your apartment (demise area) and our Managing Agents will advise, investigate and repair common areas. You cannot usually claim retrospectively.

You can learn more about Insurance from this Which article linked below.

Contents Insurance
You are responsible to insure the contents of your own apartment with a comprehensive Contents Insurance Policy. You should take advice and ensure that you have adequate cover and that it covers all the items that you want to insure. If you need advice please contact an insurance broker or specialist company.

Insurance Explained https://www.which.co.uk/money/insurance/home-insurance/home-insurance-explained/buildings-insurance-explained-azp6x0z5ct20

Lifts

Within each building of the Grand Ocean estate there is one lift. These lifts are serviced by Sussex Lift Care on a regular basis.

If any lift breaks down it should be reported to the Managing Agents immediately. see Faults for details.

Please keep our lifts clean and free from dropped rubbish and spills from bags, If you plan to move bulky items with liaise with the caretaker to get the curtains put up. If the fire alarm goes off do not use. If there are any issues please use the emergency phone in the lift.

Moving Advice

If you are moving please make an arrangement with the caretaker or Managing Agents to hang protection curtains in the lifts and get access to Suez Way. Don't forget parking restrictions exist to ensure access for emergency vehicles at all times.

Noise

Please be considerate of your neighbours. If any excessive noise and antisocial behaviour issues should arise. Please call the Brighton Council 24/7 control centre number on 07775 247 999 or 0800 924 7990.

Parking

If your home has an allocated parking space you can obtain a parking permit from the Managing Agents. You must display the permit in the stated vehicle clearly at all times. Only park in your allocated space. There are parking restrictions with a auto fine system across the whole site. Take care and make sure your visitors park off site. The fine is currently very hefty. See Notices for more details.

Pests / Seagulls / Mice / Rats / Feeding them

Being a good neighbour also means being aware there will always be pests about, so PLEASE DO NOT feed or encourage Gulls, Rats, Foxes etc. in the gardens, on terraces or balconies. They are a heath hazard to vulnerable adults and children and cause expensive damage across the estate.
A local Pest Control Office is making some headway in deterring Gulls and Pigeons from nesting on the buildings and any rat nests are treated. There is an active Pest control contract in place with regular visits to the grounds. There are also roof visits to alleviate seagulls nesting in the relevant season. Counsel infestation should be reported to the Managing Agents, internal infestation should be dealt with by the owner/tenant.

Pets

If you like to live with a furry friend you need permission from the Managing Agents. The Grand Ocean building are prohibited from keeping pets within the apartments due to the clauses within the lease. The New Builds can write to the Managing Agents to request a permission and a licence to have an animal in the apartment. This can be revoked if the pet becomes a nuisance to other residents.

Please wipe your feet and your pets feet to keep shared entrances, corridors and lifts clean and fresh smelling. Clean up any messy paws dirt or excrement brought into the building and dispose of dirt trays responsibly. Exercising animals in the gardens is anti-social and excrement should be cleared up responsibly.

Post & Deliveries

There are post boxes for each flat in the main entrance hall of each building or by your entrance door. There are no facilities for parcel deliveries. You should arrange to have deliveries when you are home or make an arrangement with a neighbour, a number of local shops accept parcels and the local parcels office is in Rottingdean but hours are restricted. There are a lot of missing items why not use the notice board on here to find them.

Refuse, Recycling & large items

Please make sure you are aware of where the bin stores are around the estate. There are seven bin stores on the development: along Suez Way by the entrances to Atlantic, Pacific, Caspian and Ionian; in the lower car park by the entrance/exit door to Ionian; by the lower car park gate; in the basement area of GOB. You can use any of the stores but please sort your waste at home.

Please do not leave your waste in the corridors waiting to go to the bin store and take care not to drop waste or spill liquids when going out to the store as it’s a trip hazard and can stain the floor or lift and is generally unsightly, smelly and unpleasant in our home.

Please read the signs and be sure to put the right waste in the correct bin which are all marked:
Domestic Waste - household waste only in a sealed bag. Items dumped in the bin store will not be removed by City Clean. Non-domestic waste in the domestic bins will not be taken by City Clean.
Recycling - see signs in bin stores for what should go in the recycling bins and what should not.
Glass Recycling - see signs in bin stores for what should go in the glass recycling bins and what should not.
Large & Bulky - items can and must be taken to the local waste recycling centre (which is free) or you can arrange for items to be collected from your home for charity or waste recycling.
Dumping in or around the bin stores or estate is considered as Fly tipping, removal costs are added to the service charge. If a resident is identified on CCTV the cost is charged to your owners account and/or the matter is referred to the Police and the Council..

The local tip is Brighton Recycling Centre - 185 Wilson Ave, Brighton BN2 5PD

Refer to www.brighton-hove.gov.uk for further information.

Subletting

We all want to enjoy living here in peace and harmony so please remember your neighbours and control noise and anti-social behaviour. Leaseholders who wish to rent out their apartment must contact the Managing Agents for permission to do so. Due to the number of issues in the past a document has been created specifically for the Grand Ocean Estate to highlight to both leaseholder and the tenant their obligations when renting the property. Both parts must sign and have the relevant insurance in place to have the permission granted.

Short team / holiday letting Air BNB style will not be approved and such letting is a lease violation, so is not permitted

The lease clauses that are being breached are as follows: 1. 8th Schedule, Part 1. – 32 and 37; Covenants enforceable by the Management Company and/or the Lessor,
2. And 8th Schedule, Part II – 4; Covenants enforceable by the Lessor.
If such letting is identified the Leaseholder will be sent a notice to cease
Failure to comply may lead to an application to the FTT (first tier tribunal), which will add additional costs to your account or action in the County Court.
You should be aware that the Freeholder has previously taken leaseholders to the tribunal for holiday letting and has been successful on every occasion.

Terrace private planters

You are responsible for the planters or pots on your own terrace and it would be lovely if these were kept up nicely.

Toilets trouble

Please, please, please only put toilet paper down the toilet, wipes, nappies and sanitary products should be disposed of carefully in sealed bags in the rubbish. We have had a number of expensive blocked drains have been caused by wipes and other items flushed into the system. Not only are they expensive to repair the burst and blocked pipes but very expensive and disgusting health hazard to clean up raw sewage in our service rooms and our garages.

The Gardens / Ball games / Drones / Music / BBQ / Fire / Fireworks

The gardens: The gardens are communal area and you can use the lawns to picnic and sunbathe.

Please respect our neighbours by being reasonable about making noise and modestly covering up. We are sorry no loud music or ball games there are some lovely local park 5 minutes walk.

BBQ, Firepits, Fireworks and all such items with live fire/flames/charcoal are strictly forbidden and contravene our insuarnce policy. Please read the section on Safety. All such items should be reported to the managing agent for removal at leaseholder cost and contravention is a lease violation matter. They cannot be stored on private balconies, store rooms garages and anywhere on the site or in your apartment.

Water

All water bills are sent direct to you by the Managing Agents and not the Water Company
Water meters are read on the first of each month by the caretaker and submitted to the Managing Agents.

The Managing Agents manage the billing of water usage in accordance with Southern Water rates. A water bill is sent by the Managing Agent every three months to each apartment leaseholder , please pay for your actual water use promptly. Yiu can check your own water meters or seek support from the Estate Manager. ( tenants should check with the leaseholder or agent who and how to pay for the actual water used by your apartment )

Southern water does not bill individual flats. Owners/tenants are not required to set up accounts with Southern Water.
Contact the Caretaker for water meter location if you want to check your meter yourself.
Each apartment has a stopcock and you are responsible for any internal water leaks water ingress to other flats and the repairs.

Estate Water
Water used around the estate is charged through the service charge with an allocation to each building service charge and the balance charged to the estate. Shared Owners Water

All water charges are included in the shared owner service charge
Check out the fault & tips section for local recommended contractors, who can check all your appliances for leaks and clean mould and other small jobs in your home
https://www.alloddjobs.co.uk/

Watering

Please take care when watering your plants on your balconies. You are expected to maintain the plants in your containers around your terraces in good order.

Windows

Window Locked Limiters If your window open outwards they have a locked safety limiter, to protect anyone walking past or working on the exterior of the building from damage from your windows. A key is provided to allow you to open the limiter to allow you to clean the exterior of your windows. As a safety measure you should not unlock and uncouple the limiter to allow you to fully open your windows outwards during hot weather or for longer than necessary for maintenance.
Maintenance It is recommended that you clean the wokring parts, handles, locks, hinges and limiters periodically using a silicon spray to remove grime and sea salt and debris. (see Faults and Tips for other advice)
Cleaning Communal windows are cleaned internally by the cleaners. Leaseholders arrange for their own windows and balconies to be cleaned. Check out the fault & tips section for local recommended cleaners.